Welcome to Zaltora LLC. These Terms and Conditions (“Terms”) govern your access to and use of our website and your purchase of products from us. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before using our services.
1. General Information & Contact Details
Zaltora LLC is a United States–based e-commerce business engaged in the sale of pet housing products, including cat houses, dog houses, and rabbit houses, designed for comfort, safety, and everyday use.
Business Information:
Company Name: Zaltora LLC
Business Address: 207 Professional Park Dr, Kentucky 42141, United States
Email: support@trevolza.com
Phone: +1 270-710-6019
Customer Service Hours: Monday–Friday, 9AM–5PM EST
2. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy.
3. Product Information and Availability
We make every effort to display accurate product descriptions, images, pricing, and availability information. However, errors may occasionally occur. Zaltora LLC reserves the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice. All products are subject to availability, and we do not guarantee that items will always be in stock.
4. Pricing and Payment
All prices on our website are listed in U.S. Dollars (USD). Prices are subject to change without notice. The price charged for your order will be the price displayed at the time your order is placed.
We accept secure third-party payment methods, including buy-now-pay-later services such as Klarna or similar providers. Payment processing is handled entirely by these third-party providers, and Zaltora LLC does not store full payment card details.
5. Order Acceptance
Your order confirmation email does not constitute acceptance of your order. Zaltora LLC reserves the right to accept or decline any order for any reason, including inventory limitations, pricing errors, or suspected fraud. If your order is canceled after payment, a full refund will be issued to your original payment method.
6. Shipping Policy
Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays are processed on the next business day.
We currently ship only within the United States. International shipping is not available at this time. Standard shipping is provided free of charge on all eligible orders. Delivery times typically range from 3–7 business days after order processing.
7. Return and Refund Policy
Customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.
Returned items must be unused, in original condition, and in original packaging. Proof of purchase is required. Items that are damaged, heavily used, or returned without original packaging may not qualify for a refund.
To initiate a return, please contact our customer support team at support@trevolza.com or call +1 270-710-6019 during business hours. Approved returns will receive a prepaid return shipping label. Once the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.
8. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Zaltora LLC is not responsible for unauthorized access resulting from your failure to protect your login information.
9. Intellectual Property
All content on this website, including text, images, logos, graphics, and design elements, is the property of Zaltora LLC or its licensors and is protected by U.S. and international intellectual property laws. Unauthorized use of our content is strictly prohibited.
10. Prohibited Activities
You agree not to use our website for any unlawful or prohibited purpose. This includes, but is not limited to, violating laws, infringing intellectual property rights, submitting false information, uploading harmful code, attempting to breach website security, or misusing customer data.
11. Disclaimer of Warranties and Limitation of Liability
All products and services provided by Zaltora LLC are offered on an “as is” and “as available” basis unless otherwise stated. We make no warranties, express or implied, regarding product suitability, durability, or fitness for a particular purpose.
To the fullest extent permitted by law, Zaltora LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
12. Indemnification
You agree to indemnify and hold harmless Zaltora LLC, its owners, employees, affiliates, and service providers from any claims, damages, or expenses arising from your violation of these Terms or misuse of our website.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Commonwealth of Kentucky, United States. Any disputes arising from your use of the website or purchase of products shall be resolved through binding arbitration on an individual basis, except where prohibited by law.
14. Changes to These Terms
Zaltora LLC reserves the right to update or modify these Terms at any time. Changes will be effective upon posting on this page. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
15. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.