Welcome to Zaltora LLC. We are committed to delivering your orders efficiently and reliably. This Shipping Policy explains our shipping practices to ensure a smooth and transparent experience for our customers.
1. Shipping Destinations
Zaltora LLC currently ships only within the United States. At this time, we do not offer international shipping. Our services are focused on customers located within the U.S.
2. Order Processing Time
All orders placed on our website are typically processed within 1–2 business days (Monday through Friday, excluding holidays). Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high order volume, processing times may be slightly extended. We appreciate your patience in such cases.
3. Shipping Rates and Delivery Estimates
We are pleased to offer free standard shipping on all orders, with no minimum purchase requirement.
Standard Shipping is provided at no additional cost and generally takes 3–7 business days for delivery after the order has been processed. Once your order ships, you will receive a shipment confirmation email that includes tracking information. Tracking details typically become active within 24 hours.
4. Order Tracking
After your order has been shipped, you will receive an email with a tracking number. This tracking number allows you to monitor the delivery status of your order directly through the shipping carrier’s website.
5. Shipping Delays
While we strive to meet all estimated delivery times, shipping delays may occasionally occur due to circumstances beyond our control, such as severe weather, carrier delays, natural events, or peak seasonal demand. If your order experiences a significant delay, our customer support team may contact you using the details provided at checkout.
6. Incorrect Address and Undeliverable Packages
Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete. If an order is returned to us due to an incorrect or undeliverable address, additional shipping charges may apply for reshipment. If reshipment is declined, a refund may be issued for the product price minus any shipping or handling costs incurred.
7. Lost or Damaged Shipments
If your order arrives with visible damage to the packaging, please inspect the items immediately. If any product is damaged, contact us within 48 hours of delivery with clear photos of the packaging and the damaged item so we can assist you with a resolution.
If tracking information shows your order as delivered but you have not received it, please first check with neighbors or your local carrier. If the package cannot be located, contact our support team and we will assist you with the next steps, including initiating a carrier investigation if necessary.
8. Contact Us
If you have any questions or concerns regarding shipping, please contact us using the information below:
Zaltora LLC
Email: support@trevolza.com
Phone: +1 270-710-6019
Address: 207 Professional Park Dr, Kentucky 42141, United States
Customer Service Hours: Monday–Friday, 9AM–5PM EST